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For Part 1 of this post click here.

“No surprises” doesn’t just apply to appraisals, it’s a universal principle.

There can be a huge gap between our intentions and what people actually see (through our behaviours). The only way to close the gap is through communication.

Whenever trust breaks down it’s usually as a result of a misunderstanding between what the leader intended and what others perceived from their actions.

Talk about your plans and frame them in a way that tells people what it means to them.

Check their understanding and ask for feedback.

No alarm and no surprises…..

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