For Part 1 of this post click here.
“No surprises” doesn’t just apply to appraisals, it’s a universal principle.
There can be a huge gap between our intentions and what people actually see (through our behaviours). The only way to close the gap is through communication.
Whenever trust breaks down it’s usually as a result of a misunderstanding between what the leader intended and what others perceived from their actions.
Talk about your plans and frame them in a way that tells people what it means to them.
Check their understanding and ask for feedback.
No alarm and no surprises…..