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I’m going to try something new with this blog for a while.

Every Friday, I’m going to share some of the things that I’ve noticed during the past week that have appealed to me. It might be a book, a song, a TV show or something a bit less tangible.

So here goes…

I want to share first a book called “Seeing Other People” by Mike Gayle. My reading time tends to be dominated by business and leadership books so fiction doesn’t appear that often on my Kindle app. However, I make an exception for Gayle’s books. I don’t want to spoil the plot for you but I think it’s interesting how seemingly small actions can have big consequences on our lives.

The second thing is a podcast recently released by Tim Feris where he interviews Seth Godin. Tim is the author of several books including the “Four Hour Work Week” and his ‘interview’ with Seth covers ground that I’ve not seen or heard in other interviews. As usual Seth is in great form and the line “You can’t out obedience the competition” will stay with me for a long time. As part of my marathon training plan I did just over 17 miles last Saturday and this podcast helped me though some of the more difficult miles.

Finally, I want to talk about customer service. As I shared in a previous post, I had my car stolen last week and if I’m honest I expected the experience of ‘negotiating’ with the insurance company to be as annoying as the theft itself. However, after one initial frustrating conversation, a woman in their claims team decided to be a leader. She took ownership of my issue and provided an amazing level of support to move me through the process as quickly as she possibly could. It’s customer service like this that brings loyalty when it comes to renewal time. Thank you Aviva.